Return Policy

At Voulao, we want you to be completely satisfied with your purchase. If for any reason you're not, we offer a straightforward return process. Please review our return policy below for details.

1. Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.
  • To be eligible for a return, the product must be in its original condition—unused, undamaged, and in the original packaging.
  • Proof of purchase (order number, receipt, etc.) is required for all returns.
  • Certain items, such as gift cards and final sale items, are non-refundable.

2. How to Initiate a Return

To start a return, please contact us at goodamber078@gmail.com with the following information:

  • Your order number
  • The item you wish to return
  • The reason for the return

Our customer service team will respond with instructions on how to return the item, including the return address and any additional steps.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Please note that shipping costs are non-refundable, and any return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

4. Exchanges

If you received a defective or damaged product, we are happy to exchange it for the same item. To request an exchange, please contact us at goodamber078@gmail.com with your order details and a description of the issue.

5. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Items marked as final sale

6. Late or Missing Refunds

If you haven’t received a refund after the stated processing time:

  1. Check with your bank or credit card company, as it may take some time before your refund is posted.
  2. If you’ve done this and still haven’t received your refund, please contact us at goodamber078@gmail.com, and we’ll be happy to assist you.

7. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of receiving the item, and we will arrange for a replacement or refund.