FAQ

Frequently Asked Questions (FAQ)

Welcome to Voulao's FAQ page! Below are answers to some of the most common questions we receive. If you don’t see your question here, feel free to reach out to us at goodamber078@gmail.com.

1. What products do you offer?

We specialize in high-quality 3C electronics, with a focus on wireless chargers and car chargers. Our products are designed for fast, reliable charging and are compatible with a wide range of devices.

2. Are Voulao chargers compatible with my device?

Yes! Our chargers are designed to work with most smartphones, tablets, and other devices that support wireless or USB charging. If you have any specific compatibility questions, feel free to ask us!

3. How fast are your wireless chargers?

Our wireless chargers are equipped with fast charging technology. Depending on your device's capabilities, they can charge your device at optimal speeds.

4. What is your return policy?

We offer a 30-day return policy on all products. If you’re not satisfied with your purchase, simply contact us at goodamber078@gmail.com with your order details, and we’ll assist you with the return process.

5. How long does shipping take?

Shipping times vary depending on your location:

  • Domestic Shipping: 3-7 business days.
  • International Shipping: 7-14 business days.

Once your order has been shipped, you will receive a confirmation email with a tracking number.

6. Can I cancel or change my order?

We process orders quickly, but if you need to cancel or make changes, please contact us as soon as possible at goodamber078@gmail.com. If your order hasn’t been shipped yet, we’ll do our best to accommodate your request.

7. What should I do if my product is defective?

We take pride in the quality of our products. If you encounter any defects, please contact our support team within 30 days of receiving your product. We’ll guide you through the process of getting a replacement or refund.

8. Do you offer warranties?

Yes, our products come with a 12-month warranty. If your product experiences any issues within that time frame, we’ll replace or repair it free of charge.

9. What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment options at checkout.